Currently our Sydney, Woden, Newcastle, Charlestown, Rutherford, Glendale, Melbourne, Chatswood and Parramatta locations are open for essential care, our Brisbane store is open for all eye care and eyewear services.
With the health & wellbeing of our customers and teams as the priority, we require all customers to follow public health protocols and guidelines, including any face mask directives when visiting the stores.
Essential care defines services that are required to prevent significant worsening of a condition which may lead to loss of specific function. The expert care of an optometrist should be sought if you are experiencing any issues with your vision or problems with current eyewear products/lenses that are impacting your daily life. This may include:
- Any sudden change in your vision
- Concern over any existing eye condition
- Broken or damaged eyewear products or lenses that require replacement
To book an appointment at your local store please call us or click here to book online.
If you have had contact with someone confirmed to have COVID-19; are awaiting a COVID-19 test result; or are experiencing flu-like symptoms (such as fever, coughing, sore throat or shortness of breath), please delay booking an appointment for at least 14 days.
For any eye health emergencies please contact your nearest hospital.
Our measures in store
Our stores have measures in place to maintain health and safety for our customers and teams.
These measures include:
Store capacity limits
Good hygiene and product handling
Cleaning across stores
Face masks for our teams
We apologise that COVID-19 impacts have also affected some of our suppliers and there may be unavoidable delays with some orders that we are working to minimise.
When your glasses or contact lenses are ready to collect, our store team will contact you to arrange a pick up appointment or can arrange delivery to your home.
For any current order questions, please contact the store where you placed your order and the team will gladly assist.
New contact lens & glasses orders – over the phone
For those who prefer to order over the phone, with an existing optical or contact lens prescription, you can continue to place new orders by contacting our team on (02) 6282 2219.
Thank you for your understanding and stay safe.
nib Eye Care Centres
For the current Australian Government Department of Health COVID-19 information click here.